Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about View Boston

What is View Boston?

View Boston is a 360° observation deck offering panoramic city views from the top three floors of the Prudential Tower.

Where is View Boston located?

It is located inside the Prudential Center at 800 Boylston Street, Boston, MA.

Which floors of the Prudential Tower does View Boston occupy?

View Boston occupies the 50th through 52nd floors of the Prudential Tower.

What can I see from the observation decks?

You can see downtown Boston, MIT, the port, JFK Presidential Library, and many other landmarks.

Is there an outdoor viewing area at View Boston?

Yes, the open-air 360-degree roof deck is located on the 51st floor.

Are there dining options at View Boston?

Yes, The Beacon bistro offers full-service dining and the Stratus rooftop bar serves drinks.

What interactive experiences are available?

The 50th floor features a 3D model of Boston with projection mapping and a neighborhood discovery tool.

Are there photo opportunities throughout the venue?

Yes, there are numerous photo-friendly areas both indoors and on the rooftop deck.

What are the opening hours of View Boston?

View Boston is open daily from 10:00 AM to 10:00 PM.

When is the last elevator ride to the observation decks?

The last elevator ride is allowed 50 minutes before closing.

Is View Boston suitable for groups and events?

Yes, the venue offers space for group visits, private parties, and events.

Can I visit View Boston at sunset?

Sunset views are highly recommended and offer a unique experience.

Is View Boston accessible by public transit?

Yes, it is easily accessible via public transit serving the Prudential Center.

Where is the entrance to View Boston?

The entrance is next to the Prudential Center’s center court.

Is there a rooftop bar at View Boston?

Yes, Stratus rooftop bar is located on the 51st floor with city views.

Is the staff at View Boston attentive and professional?

Visitors consistently report that the staff ensure a safe and enjoyable experience.

Can I explore Boston’s neighborhoods using View Boston’s exhibits?

Yes, the interactive neighborhood discovery tool helps personalize your Boston itinerary.

Are restrooms available on-site?

While not explicitly stated, the size and services suggest restroom facilities are available.

Does View Boston provide information about nearby attractions and restaurants?

Yes, the interactive 3D city model helps visitors locate key landmarks, restaurants, and attractions.